Refund policy

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To start a return, please contact us at gustavoimportant@gmail.com

If your return is accepted, we will provide instructions on how and where to send your package.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

We do not accept returns on:

• Sale items
• Gift cards
• Personalised or custom products

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and we will resolve the issue as quickly as possible.